FAQs
General Questions
What types of jewellery do you offer?
We specialize in high-quality 925 sterling silver jewellery, including rings, necklaces, earrings, bracelets, bangles, and pendants.
Where are you located?
Our showroom is located at Office# 9, Gold Corner Bldg, Old Gold Souk, Deira, Dubai, U.A.E. We also offer online shopping and delivery within the UAE.
Do you have a physical store?
Yes, you can visit our store to explore our silver collection in person at Office# 9, Gold Corner Bldg, Old Gold Souk, Deira, Dubai, U.A.E.
Silver Jewellery FAQs
What types of silver jewellery do you sell?
We offer 925 sterling silver jewellery in various styles, including rings, chains, bangles, earrings, and pendants for both men and women.
Does silver jewellery tarnish?
Yes, silver may naturally tarnish over time when exposed to air and moisture. However, regular cleaning and proper storage can keep it shiny and bright.
How should I care for my silver jewellery?
Store your silver pieces in an airtight pouch or jewellery box, away from moisture, perfumes, and chemicals. Use a silver polishing cloth for cleaning.
Can I wear silver jewellery daily?
Yes, sterling silver is durable enough for daily wear. Just avoid contact with harsh chemicals, water, and perfumes for long-lasting brilliance.
Do you offer silver jewellery for gifting?
Absolutely! Our silver jewellery comes in beautiful packaging and makes a timeless gift for any occasion.
Orders & Payments
What payment methods do you accept?
We accept credit/debit cards and bank transfers.
Can I track my order?
Yes, once your order is shipped, we'll send you a tracking number so you can monitor the delivery
status.
Returns, Exchanges & Warranty
What is your return policy?
We offer a 2-day return policy for unused silver jewellery in its original packaging and condition.
Can I exchange an item after purchase?
Yes, you may exchange silver jewellery within 7 days of purchase, provided it is unused and in its original condition.
What if my jewellery gets damaged?
We provide repair and maintenance services for damaged silver jewellery. Charges may apply depending on the extent of the damage.
How should I store my jewellery?
Store your jewellery in a soft, dry place, away from direct sunlight, moisture, and chemicals.
Can I wear my jewellery daily?
Yes, but it's best to avoid exposure to water, perfumes, and harsh chemicals to maintain its luster and durability.
Do you provide jewellery cleaning services?
Yes, we offer professional cleaning and polishing services for all types of silver jewellery.
Contact & Support
How can I contact customer support?
You can reach us via:
WhatsApp: +97142558831
Email: support@isliver.ae
Phone: 04 255 8831
